Refund & Return Policies
1. How to Return Items
We want you to be completely satisfied with your purchase. However, if you wish to return an item, please follow these steps:
- Contact our customer service team at tsymotorsport@gmail.com within 15 days of receiving your order to initiate the return process.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
2. How to Get Refunds / Exchange Items
Upon receiving your return request, our customer service team will guide you through the refund or exchange process. You may choose to receive a refund to your original payment method or exchange the item for an alternative product.
3. Stipulations and Exclusions
Please note the following stipulations and exclusions for returns and exchanges:
- Items must be in unused and undamaged condition with all original packaging and tags intact.
- Certain items, such as personalized or customized products, may not be eligible for returns or exchanges unless they are defective or damaged.
- We reserve the right to refuse returns that do not meet our criteria.
4. Time to Return, Refund / Exchange
You have 15 days from the date of receiving your order to initiate a return or exchange. Requests made after this period may not be accepted.
5. Shipping or Restocking Fees
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. In some cases, a restocking fee may apply for certain items.
6. International Return (if Applicable)
For international customers, please note that return shipping costs, customs duties, and taxes are the responsibility of the customer.
7. Contact Information
If you have any questions or need assistance with the return or exchange process, please contact our customer service team at tsymotorsport@gmail.com. We're here to help!
Privacy Policy
1. Disclosure of Minimum Information
Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide while using our website.
2. Types of Personal Information We Collect
- Your name
- Contact information (email address, phone number, shipping address)
- Payment information (credit card details, billing address)
- Browsing behavior and preferences
3. Collection Methods and How We Use Your Information
- Create an account or make a purchase
- Provide feedback or participate in surveys
- Contact our customer service
- Sign up for newsletters or promotions
We use this information for the following purposes:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Improve our website and services
- Send you promotional emails and updates (you can opt-out at any time)
4. Sharing Information with Third Parties
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you. These partners may include shipping companies, payment processors, and marketing platforms.
In some cases, we may also share your information when required by law or to protect our rights and safety or those of others.
5. Data Security Measures
We implement appropriate data collection, storage, and processing practices, along with security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data.
6. Consent and Your Privacy
By using our website, you consent to the terms outlined in this Privacy Policy.
Terms & Conditions
1. Introduction
By using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
2. Right to Make Changes to the Agreement
We reserve the right to modify, amend, or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates.
3. User Guidelines
When using our website, you agree to adhere to the following rules, restrictions, and requirements:
- You shall not use our website for any unlawful purposes or in violation of any applicable laws or regulations.
- You shall not engage in any activities that could disrupt or interfere with the functionality of our website.
- You shall not attempt to gain unauthorized access to any part of our website or its systems.
- You shall provide accurate and truthful information when registering an account or making a purchase.
4. Copyright and Intellectual Property
All content on this website, including text, graphics, images, logos, and software, is protected by copyright and intellectual property laws. You may not use, reproduce, distribute, or modify any content without obtaining explicit written permission.
5. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Malaysia.
6. Limitation of Liability
By using our website, you acknowledge and agree that we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the products and services offered, even if we have been advised of the possibility of such damages. Our liability is limited to the maximum extent permitted by law.
